Cancellatons & Returns Policy

Cancellations & Returns Policy

Here you can find information regarding our cancellations & returns policy.

Cancellations

You can cancel your order or items in your order, up to the point of us dispatching your order by contacting us.

We will refund your initial method of payment within 1-2 working days

Returns Policy

You can return products purchased online as long as they are still in their original unused condition and within 30 days of receipt. When posting your items back to us, it’s important you first authorise your return by contacting us. Once authorised, please make sure you clearly mark your parcel with your order number and full name, and return to:

Marion Ward

16 Oak Avenue

Leek

Cheddleton

ST13 7HY

Refunds are processed within 1-2 working days of receiving your returned items, and are refunded back to your original payment method. Please ensure you retain proof of delivery as we cannot be held liable for items lost in transit if no proof of delivery is available.

Unfortunately, we cannot refund items that have been damaged after arrival due to misuse, wear and tear or accidents.